Frequently asked questions

Small shops and traders in Australia and New Zealand: corner stores and grocers, cafés with a counter, mobile and electronics shops, hardware stores, wholesalers with a counter, and anyone who sells, buys and keeps stock.

Most shops are selling on the first day. Add your items and customers, connect a receipt printer, and you’re ready.

Yes. Our team can load your item list, customers, suppliers and opening balances from an Excel sheet when you start.

Your 14-day trial ends without charge. Subscribe to keep going; everything you entered during the trial stays.

Included in every plan. Your BAS (Australia) or GST return (New Zealand) is ready each period.

Yes. You can sell and print receipts without an ABN or GST number, and switch GST on the day you register.

Yes. Reports export to Excel and PDF, and your accountant can be given their own sign-in.

Issue a credit note from the invoice. Issued tax invoices aren’t edited, and FlowBook keeps that rule for you.

Any recent browser on a computer, tablet or phone. You can install it on a phone or tablet like an app.

Standard 80 mm receipt printers and USB or Bluetooth barcode scanners that type like a keyboard. Ask us before you buy and we’ll check your model.

No. Cashiers can sell, quote, deliver and take payments. Costs, purchases, reports and settings are for managers only.

Yes. Install it on a phone or tablet like an app, or use it in the browser at the counter.

Only the people you add as users. Each business has its own separate database. Read the privacy policy for how we handle personal data.

Yes. Every report and list downloads as Excel or PDF, and we’ll give you a full export if you leave.

Pay by card, or by bank transfer for yearly plans. A tax invoice is emailed for every payment.

Yes. Your plan stays active to the end of the period you paid for.